Refund policy

Returns & Refunds

At Be Hers, we want you to love what you receive. If something isn't right, we're here to help.

Return Window
You may request a return within 14 days of receiving your order. To be eligible, items must be unused, in their original condition, and in their original packaging.

How to Start a Return
To begin a return, email us at beherhelper@gmail.com with your order number and the item(s) you'd like to return. Our team will respond with return instructions.

Restocking Fee
A flat $10 restocking fee applies to all returns and will be deducted from your refund. This covers the cost of processing and restocking returned items.

Refunds
Once your returned item is received and inspected, we'll process your refund to your original payment method, minus the $10 restocking fee. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Non-Returnable Items
For hygiene and safety reasons, certain items — such as opened skincare, used beauty tools, and final-sale items — cannot be returned unless they arrive damaged or defective.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days at beherhelper@gmail.com with a photo. We'll make it right at no additional cost to you.

Questions?
Reach our team anytime at beherhelper@gmail.com or call (949) 767-6722. We're happy to help.